Ground Staff Eligibility /Training

 

Ground Staff Eligibility /Training

The job of Ground Staff is vast . They have to perform various works from commercial to technical handling for safe and steady departure and arrival of
an aircraft. The individuals working in ground duty branch are often known as ‘Ground crew’ or Ground Staff. They work at airports to keep airplanes running efficiently. From welcoming passengers to an aircraft’s take-off, airport ground staff and air operations personnel play a crucial role in areas such as commercial activities, airline operations and the running of airports.

Ground staff also refers to people who work in the airport terminal itself. Ground staff is responsible for inspecting, storing and transporting luggage, while others stock the
aircraft with food and beverage items that are distributed during flight. Some ground staff members work directly with customers to answer questions and provide information regarding flight times, delays and any general queries the customer has before boarding. Ground staff work with the aircraft, crew and customers to ensure each flight is safe and enjoyable.

ROLE OF A GROUND CREW

The Role of a Ground Crew .
Ground crew responsibilities are divided into 2 broad categories.

 Role Ground Staff:
Inside the Airport terminal:

– Checking passengers in for flights
– Re-routing or re-booking passengers whose flights have been cancelled or delayed
– Assisting disabled passengers or those travelling with young children
– Giving passengers up-to-date information on flights
– Assisting passengers with all enquiries, including lost or delayed baggage
– Assisting staff in carrying out security checks as and when the situation arises
– Delivering high levels of customer service to passengers and those travelling through the airport

Outside the Airport Terminal Ground Staff:

– Handling all the loading and uploading of passenger bags from the Aircraft
– Helping direct passengers on to and off the aircraft
– Directing landed aircraft to taxi spots
– Providing services such as steps from the aircraft for passengers and crew to disembark the aircraft



Technical Role Ground Staff:

-Coordinating and managing staff around the aircraft during its stopover
-Draft and hand over the necessary documents for the flight to the aircraft captain
-Preparation of the flight plan, fuel, weather condition and other important information
-Management of take-off slots
-Management of the Airline network

Eligibility criteria:

As a fresher, the requirement is basic but one cannot take it for granted as Ground handling agency looks for various aspects in individual.

-Minimum 12th or a Graduate from recognized university and boards.

-Age 18 to 27 years

-Pleasing personality

- Ground Staff Must have excellent communication skills


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